Frequently Asked Questions
Everything you need to know about your Kozmo Shoes experience.
How do I determine the correct shoe size?
We provide a detailed size guide on every product page. Since fit can vary by style, we recommend measuring your foot from heel to toe and comparing it to our chart. If you are between sizes, we generally suggest sizing up for boots and sizing down for loafers.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn shoes in their original packaging. Exchanges are free of charge, while returns for a refund incur a small restocking fee. Please ensure the soles are unmarked by trying them on a carpeted surface.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout. Once your order ships, you will receive a tracking number via email to monitor your delivery.
What materials are used in Kozmo Shoes?
We pride ourselves on using premium materials, including ethically sourced Italian leather, high-grade suede, and recycled rubber outsoles. Specific material details can be found in the 'Product Specifications' section of each shoe.
Do you ship internationally?
Yes, Kozmo Shoes ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that customs duties may apply depending on your country's regulations.
How should I care for my new shoes?
To extend the life of your footwear, we recommend using a water-repellent spray for suede and a high-quality conditioner for leather. Avoid direct heat sources if your shoes get wet, and always store them with shoe trees to maintain their shape.